Job Description:
The SRO Intern will be responsible for helping students in their continuous professional development by giving timely support and guidance. They will be a primary contact for the students to clear all their queries related to the LMS, student connect etc. and provide a better learning experience
Major Responsibilities:
- Should be the first and important point of contact for the students to clear their queries.
- Should handle the Finprov Student Connect Software and provide technical support to the required students.
- Carrying out student support-related activities such as responding to WhatsApp, emails, calls, queries etc.
- Diagnose and identify technical problems, escalating complex issues to appropriate teams or senior technical support staff when necessary.
- Document customer interactions, including details of inquiries, complaints, and resolutions, in the support ticketing system.
- Maintain a professional and empathetic demeanor when interacting with students.
- Arrange the preparation and distribution of soft/hard copies of all certificates including course completion, experience, Software, etc. soon after the course completion.
- Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a while.
Desired Profile:
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communication.
- Familiar with any admission software.
Required qualifications:
- Graduate with knowledge in computer
If you feel that the above description matches your profile and your career plans, send your resume to [email protected] mentioning the job role in the subject line.