1. Should be the first and important point of contact for the students and their parents over
the telephone or direct enquiry
2. Carrying out student support-related activities such as responding to emails, calls,
queries, etc.
3. Overseeing the performance of the students by taking feedback from the faculty members
and sharing the feedback and performance results with the students and their parents
4. Work closely with the faculty team to identify each month’s best performers andshare
their details with the DM team.
5. Establish and maintain a good rapport with the students and parents and get class
feedback from them regularly.
6. Identify and escalate issues submitted by the students and their parents and submit a
report to the management team
7. Inform students of the due date of their fees through email, WhatsApp, and phone calls
regularly and collect the fees on or before the due dates as per the installment pattern.
8. Maintain the dropout google sheet and report to the CAO and GM if the dropout reason is
connected to Finprov
9. Work closely with the HR team for arranging the placement and internship support for
eligible students after their course completion
10. Arrange the preparation and distribution of soft/hard copies of all certificates including
course completion, experience, Software, etc. soon after the course completion
11. Manage and communicate effectively the course details or other details required in the
case of references passed by the students and their parents
12. Conduct alumni engagement activities including email sharing, arranging
webinars/seminars etc.
13. Understand in detail each course and suggest potential career paths and set career goals
for the students/ clients whenever required
14. Contribute, participate and perform ad hoc activities as and when required for the growth
and success of the organization as a whole.