Operations Manager - Kochi​

Operations Support

• Support senior management in day-to-day operational planning and execution.
• Monitor operational KPIs and prepare regular performance reports for leadership review.
• Coordinate with sales, marketing, and placement teams to ensure operational alignment.
• Identify operational gaps and recommend process improvements for efficiency and scalability.

R&D and Academic Development

• Assist in academic R&D initiatives related to skilling, finance, accounting, taxation, auditing, and compliance domains.
• Support curriculum upgrades by incorporating regulatory changes, industry practices, and emerging tools.
• Coordinate pilot programs, feedback collection, and documentation for new course offerings.
• Support integration of technology and AI tools in operations and training delivery.

Finance-related Responsibilities

• Support budgeting and cost monitoring for academic and operational activities.
• Analyze center-level operational costs, faculty costs, and program-wise profitability.
• Work with finance and accounts teams to ensure accurate tracking of revenues, expenses, and margins for programs.
• Provide data-driven inputs for pricing, program structuring, and resource allocation decisions.

Process & Quality Management

• Develop and implement SOPs for operations and academic delivery.
• Ensure compliance with internal quality standards and academic benchmarks.
• Conduct periodic operational and academic reviews across centers.
• Support continuous improvement initiatives aligned with organizational goals.

Process & Quality Management

• Develop and implement SOPs for operations and academic delivery.
• Ensure compliance with internal quality standards and academic benchmarks.
• Conduct periodic operational and academic reviews across centers.
• Support continuous improvement initiatives aligned with organizational goals.

Key Skills & Competencies

• Strong operational planning and execution skills
• Strong analytical, reporting, and MIS skills
• Process-driven mindset with attention to detail
• Excellent stakeholder management and communication skills