Career Counselor - Cherthala

Location : Kochi

No. of positions : 10

Job Description:

1. Act as the first point of contact for students and clients, responding to both telephone and direct inquiries.
2. Provide accurate and up-to-date information on the courses offered by the institution.
3. Manage inbound and outbound calls, ensuring all inquiries are handled efficiently.
4. Follow up on customer calls as necessary to resolve queries and provide additional support.
5. Maintain detailed call logs and prepare reports related to student and client interactions.

Major Responsibilities

Candidates should have the ability to explain digital marketing concepts in a clear and easy-to-understand manner.
Strong understanding of digital marketing concepts including SEO, Email Marketing, etc.
Should have domain knowledge and technical expertise in digital marketing.
Prepare modules, notes, presentations, case studies and other training material.
Help students in the practical execution of digital marketing concepts.
Monitor the progress of students through continuous evaluations.

Qualificatons:

Bachelor’s degree in any field.
Strong communication and interpersonal skills.
Ability to handle a high volume of calls and inquiries professionally and efficiently.
Prior experience in customer service, administration, or academic counselling is an advantage.

Required Skills:

Excellent communication skill
Should know Malayalam

Send your resume to [email protected]