Career Counselor - Cherthala

Location : Chertahla

No. of positions : 2

Job Description:

1. Act as the first point of contact for students and clients, responding to both telephone and direct inquiries.
2. Provide accurate and up-to-date information on the courses offered by the institution.
3. Manage inbound and outbound calls, ensuring all inquiries are handled efficiently.
4. Follow up on customer calls as necessary to resolve queries and provide additional support.
5. Maintain detailed call logs and prepare reports related to student and client interactions.

Major Responsibilities

Should be the first and important point of contact for the students/ clients over telephone

enquiry or direct enquiry

Understand in detail about each course and suggest potential career paths and set career goals

for the students/ clients

Handle inbound and outbound calls completely
Career Counsellors should also respond to inquiries, manage complaints, troubleshoot

significant service problems, and provide general information.

Document all calls, messages, and other contact information according to standard operating

procedures (Update CRM on daily basis) including and especially all incoming enquiries.

Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Manage and communicate effectively the course details or other details required in the case of

references/leads/clients passed on by top management as part of administrative work.

Contribute, participate and perform ad hoc activities as and when required for the growth and

success of the organization as a whole.

Qualificatons:

Bachelor’s degree in any field.
Strong communication and interpersonal skills.
Ability to handle a high volume of calls and inquiries professionally and efficiently.
Prior experience in customer service, administration, or academic counselling is an advantage.

Required Skills:

Excellent communication skill
Should know Malayalam

Send your resume to [email protected]