Expert Career Counsellor – Guidance for a Successful Future

Career Counsellor

Location : Bangalore, Kochi, & Calicut

No. of positions : 5

Job Description:

Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.

Major Responsibilities

Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry
Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients
Handle inbound and outbound calls completely
Career Counsellor should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
Identify and escalate issues to the management team
Research required information using available resources
Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole

Desired Profile:

Any degree
2-3 years’ experience in career counselling field (preferably worked in an educational institute in Kerala)

Key Personal Attributes:

Excellent communication skills
Experts at assessing aptitude, personality, interests of a person
Demonstrates good interpersonal skills.
Excellent time management skills.
Must have the ability to multi-task.

Send your resume to [email protected]