Job Description:
Career Counsellor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.
Major Responsibilities:
- Should be the first and most important point of contact for the students/ clients over telephone enquiry or direct enquiry
- Understand in detail about each course and suggest potential career paths and set career
goals for the students/ clients - Handle inbound and outbound calls completely
- Career Counsellors should also respond to inquiries, manage complaints, troubleshoot
significant service problems, and provide general information. - Identify and escalate issues to the management team
- Research required information using available resources
- Document all calls, messages, and other contact information according to standard
operating procedures (Update CRM on daily basis) including and especially all incoming
enquiries. - Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Manage and communicate effectively the course details or other details required in the
case of references/leads/clients passed on by top management as part of administrative
work. - Manage all activities related to the front desk in a situation where front desk employee
is not available
a. Manage all front desk enquiries and visitors.
b. Ensure that all guests are treated well and offered beverages. - Contribute, participate and perform ad hoc activities as and when required for the growth
and the success of the organization as a whole
Reporting to:
CC Team Lead
If you feel that the above description matches your profile and your career plans, send your resume to [email protected] mentioning the job role in the subject line.
