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Customer Relationship Management (CRM) Tools

Take charge of your customer work with our Customer Relationship Management (CRM) Tools Program. You’ll learn how to keep all customer information in one place, track interactions, and follow up without missing anything. We’ll show you simple ways to focus on what matters, notice trends, and respond to customer needs quickly. By using CRM tools, your daily work becomes easier, more organized, and less stressful. Start using CRM confidently, improve customer experience, and get better results every day!

No Cost EMI

Start Date

Starts at Rs. 6,458

Duration

Choose Your Perfect Course

Advanced Generative AI Certification Course

Master the skills that shape the future of technology with the Advanced Certificate Program in Generative AI, a 5-month generative AI course by upGrad.

No Cost EMI

Starts at Rs. 6,458

Start Date

Starts at Rs. 6,458

Duration

4 Months

Introduction to Customer Relationship Management (CRM) Tools Program

Program Snapshot

Hours of Learning

0 +

Industry Projects

0 +

GenAI Tools

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Build better customer experiences with Finprov’s CRM Tools Program. Learn how CRM systems help you understand customer needs, manage multiple requests at the same time, and stay in control of your work. See how clear records and timely updates improve teamwork and reduce back-and-forth. With practical exposure, you’ll feel more confident handling customer responsibilities and supporting smooth day-to-day operations. Create stronger customer relationships and work with clarity every day!

Supercharge Your Customer Skills!

Learn how to use CRM tools to organize work, track tasks, and deliver results that impress every day! Take control of your workflow and make every customer interaction count!

Key Highlights of Customer Relationship Management (CRM) Tools Program

What does this program have to offer?

Our curriculum covers in-demand industry relevant topics

Customer Data Management
Interaction Tracking
Lead Management
Task and Workflow Organization
Team Collaboration
Reporting and Analytics
Customer Communication

The Customer Relationship Management (CRM) Tools Program is designed to help you understand and use CRM tools in your daily work, streamline customer management, and drive meaningful results for your team and organization.

IT and Technology Firms
Data Analytics and Business Intelligence Firms
Consulting and Advisory Firms
Financial Services and Accounting Firms
Marketing and Digital Agencies
Customer Experience and Support Firms

This program is ideal for organizations that want their teams to manage customers efficiently, streamline workflows, and achieve better results. Empower your employees to work smarter, stay organized, and drive measurable impact every day!

Transform How You Manage Customers!

Gain clarity on every customer interaction and simplify daily workflows. Use CRM tools to drive efficiency and make a real difference every day!

Key Highlights of Generative AI Course

Earn valuable credentials and recognition

Make your portfolio stand apart with an Advanced Certification in Generative AI

Courses

Learn from industry experts

Get expert guidance from top industry pros and fast-track your way to achieving your career goals!

CA Anand Kumar

CEO

CA Veena Vijayan

COO

CA Deepa

Business Valuation Expert

CA Shameema Shajahan

Corporate Training Lead- UAE

CA Anish Thomas

Academic Head - Karnataka

World-Class Curriculum

Master Marketing with a World-Class Curriculum

Prepare for a career in the high-growth field of data analytics. In this program, you’ll learn in-demand skills like Python, Excel, and SQL to get job-ready in as little as 4 months.

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Duration : 7 Weeks

Machine Learning I:

This introductory course explores the foundational machine learning concepts, starting with Linear Regression and its practical applications. It then covers Logistic Regression and Naive Bayes, highlighting their use in classification tasks. Finally, the course covers model selection techniques to ensure the best performance of machine learning models in various scenarios.

Topics Covered:

Customer Relationship Management (CRM) Tools Program Highlights

Skills you'll acquire

Customer Insights Analysis

Priority Setting Skills

CRM System Navigation

Data Accuracy Management

Performance Trend Monitoring

Customer Experience Improvement

Business Planning Support

Digital Marketing Course Career Outcomes

What our learners have achieved?

A quick summary of the placement support received by this program’s alumni

32%

Avg. Salary Hike

86%

Learners Achieving their Outcomes

3500+

Successful Transitions

250+

Hiring Partners

Top Recruiters

Digital Marketing Course Eligibility & Admissions

How To Apply

The application journey is simple and straightforward, and can be completed in three easy steps.

Fill the Application Form

Fill out the application form on the upGrad portal

Get Shortlisted

You will receive a shortlisting email based on your profile

Block Your Seat

Secure your seat by paying the course fee

Industry Experts - Digital Marketing and Communications

Learn from Seasoned Industry Practitioners

Become a Skilled CRM Professional!

Learn to track leads, strengthen customer relationships, and manage your workflow effectively. Use CRM tools confidently and drive real results for your team and organization!

FAQ

Frequently Asked Questions

The application journey is simple and straightforward, and can be completed in three easy steps.

What is the CRM Tools corporate training program?

This corporate training program teaches you to manage customer information, track tasks, and enhance teamwork using CRM tools.

Who should join this program?

Employees, team leaders, and professionals in sales, marketing, customer support, and operations who want to work smarter with CRM tools.

What skills will I learn?

You will learn to organize customer data, follow up with clients, manage leads, track tasks, and communicate better with your team.

How will this program help me at work?

It shows easy ways to prioritize tasks, stay organized, and use CRM tools to make your daily work faster and smoother.

Why is this program useful for my team?

Using CRM tools helps your team work together better, improves customer service, and makes business processes more efficient.

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