Career Counselor – Bank Exam Coaching

Job Description:

Career Counselor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.

Major Responsibilities:

1. Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry.
2. Offer comprehensive knowledge of bank exams including syllabus and exam patterns.
3. Provide guidance on career options in the banking sector.
4. Handle inbound and outbound calls completely.
5. Should respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
6. Identify and escalate issues to the management team.
7. Research required information using available resources.
8. Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries
9. Recognize, document, and alert the management team of trends in customer calls.
10. Follow up customer calls where necessary.
11. Use persuasive communication to drive enrollments.
12. Maintain excellent customer relations.
13. Complete call logs and reports.
14. Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
15. Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole.

Desired Profile:

1. Any degree.
2. 1-year experience in the career counseling field (preferably worked as a counselor for bank exam coaching.

Key Personal Attributes:

1. Excellent communication skills.
2. Experts at assessing aptitude, personality, interests of a person.
3. Demonstrates good interpersonal skills..
4. Excellent time management skills.
5. Must have the ability to multi-task.

If you feel that the above description matches your profile and your career plans, send your resume to [email protected] mentioning the job role in the subject line.